FAQ

What services do Journey Telepsychiatry providers offer?

Journey Telepsychiatry providers are experts in Medication Management, Psychotherapy, EMDR Therapy, and Wellness Services.

Which insurances do you accept?

We are credentialed with the following insurance companies:

California

We also work with other PPO plans as an out-of-network provider.

Arizona

What type of Provider will I see at my appointment?

Journey Telepsychiatry providers have experience as psychiatric nurse practitioners.

Do Nurse Practitioners prescribe psychotropic medication?

Nurse Practitioners are licensed to prescribe all types of medications.

Are all Journey Psychiatry providers available in every location?

Yes, all appointments are done virtually, and our providers are certified in both Arizona and California

What happens if I miss my appointment?

Journey Telepsychiatry is dedicated to helping those who want to improve their lives. To ensure we meet each of our client’s needs, all scheduling changes and cancellations must be made at least 2 Business Days before the date of the scheduled appointment.

What are Zoom meetings?

Zoom Meetings are live video conferencing, like Skype/Facetime, with HD quality and medical-grade security encryption. You can use your mobile phone, iPad, tablet, or computer with a reliable internet connection and video camera.

How often do I need to see a provider?

Psychiatric medication management requires monthly visits with a Journey Telepsychiatry prescribing provider. Psychotherapy is typically scheduled every week. Your Provider may require more frequent visits depending on your specific circumstances.

How do I request a prescription refill?

All prescription refill requests require processing and approval from your Provider. While most refill requests are completed the same day, please allow 48 hours as pharmacies are sometimes delayed. Also, if your insurance company requires a Prior Authorization to be completed before agreeing to pay for your medications. Approval of the Prior Authorization depends on your insurance company and may take up to 2 weeks.

What is the turnaround time for a prescription refill request submitted online or called into the office?

Journey Telepsychiatry providers provide the highest quality care and help you function at your best. Monthly appointments help your providers assess medication compliance, improve quality of care, prevent escalation of symptoms, assess efficacy, and manage potential side effects.

How often will I see my Provider for prescription refills?

Journey Telepsychiatry providers provide the highest quality care and help you function at your best. Monthly appointments help your providers assess medication compliance, improve quality of care, prevent escalation of symptoms, assess efficacy, and manage potential side effects.

How can I update/change my pharmacy?

If you’d like to change your pharmacy, please let your Provider know at the time of your appointment.

Do you happen to know any good websites where I can find more information about mental health?

Yes, we have are very own Minded Opinion Blog that has plenty of topics and stories on mental health